Order Fulfillment

All our mens dress sneakers are made to order. Once your size is measured, we'll handcraft the shoe that fits you perfectly. Generally, this process takes at least 30 days from the date of order but we strive to deliver as soon as possible. If it's longer than 30 days, you can email us at info@newbury.store with your order details and we will give you an update.

We use One World Express, FedEx, DHL and SF Express depending on the location of the receiver.

(Please note that we are not able to ship to an APO/FPO/DPO address)

Duties and Fees

We now offer free shipping in HK only, and global shipping must exceed 250 USD.

Your order may be subject to VAT, import duties and/or taxes, due to the complexity of international laws we do not include those fees in orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value.

If an order is refused, then you are responsible for the shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.

Shipping Guarantee

We work with well-established shipping providers and we place our faith and trust in them, however, we cannot guarantee their performance. Shipping mistakes are rare, but we can only guarantee what is in our control.